Privacy Policy

Welcome to Betcris. This Privacy Policy describes how Betcris, operating under its relevant licenses, collects, uses, stores, protects, and shares your personal information when you use our website, mobile applications, and services (collectively, "Services"). We are committed to protecting your privacy and handling your data transparently and securely. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.

This policy applies to all users of Betcris Services, including registered account holders, visitors, and anyone interacting with our platforms. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.

We collect various types of information to provide and improve our Services, comply with legal obligations, and ensure a secure betting environment. This information can be broadly categorised as follows:

• Information You Provide Directly:
  • Registration Data: When you create an account, we collect personal details such as your name, date of birth, gender, email address, postal address, telephone number, and nationality.
  • Financial Information: To process deposits and withdrawals, we collect payment card details (masked), bank account information, and other payment service provider details.
  • Identification Documents: For identity verification (KYC) and anti-money laundering (AML) purposes, we may request copies of government-issued identification (e.g., passport, driving license) and proof of address (e.g., utility bill).
  • Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone call recordings.
  • Survey and Promotion Data: Information you provide when participating in surveys, promotions, or contests.
• Information Collected Automatically:
  • Device and Usage Information: We collect data about your device and how you interact with our Services, including IP address, operating system, browser type, device identifiers, referring URLs, pages viewed, and access times.
  • Transaction Data: Details of your betting activity, deposits, withdrawals, and other transactions made through Betcris.
  • Location Data: We may collect general location information based on your IP address to ensure compliance with jurisdictional regulations.
• Information from Third Parties:
  • Publicly Available Information: We may collect information from public sources to verify your identity or for fraud prevention.
  • Fraud Prevention Agencies: Information from agencies that help us detect and prevent fraudulent activities.
  • Identity Verification Services: Data from third-party services used to verify your identity and age.
  • Payment Service Providers: Confirmation of payment transactions and related details.

Betcris uses the collected information for several purposes, primarily to provide our Services, enhance user experience, and meet our legal and regulatory obligations:

• To Provide and Manage Services:
  • Creating and managing your account.
  • Processing your bets, deposits, and withdrawals.
  • Providing customer support and responding to your inquiries.
  • Notifying you about changes to our Services or policies.
• For Security and Fraud Prevention:
  • Verifying your identity and age.
  • Detecting and preventing fraudulent, illicit, or criminal activities.
  • Monitoring for responsible gaming and preventing problem gambling.
  • Ensuring the integrity of sporting events and betting markets.
• To Improve and Personalize Services:
  • Analysing usage patterns to improve our website, mobile applications, and service offerings.
  • Personalizing your experience, including offering tailored promotions and content.
  • Conducting research and development to enhance our products.
• For Marketing and Promotional Purposes:
  • Sending you marketing communications about Betcris products, services, and promotions, where you have consented to receive them.
  • Tailoring advertising based on your interests and activity.
• For Legal and Regulatory Compliance:
  • Complying with anti-money laundering (AML) and know your customer (KYC) regulations.
  • Reporting to regulatory authorities as required by law.
  • Responding to legal requests, court orders, and governmental investigations.

We process your personal information based on specific legal grounds, as required by data protection laws, including the General Data Protection Regulation (GDPR) where applicable:

• Performance of a Contract: Processing is necessary for the performance of the contract with you, such as managing your account, processing transactions, and providing our betting services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Betcris is subject, including AML, KYC, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. Our legitimate interests include fraud prevention, enhancing security, improving our Services, and marketing activities (where consent is not required).
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.
• Vital Interests: In rare cases, processing may be necessary to protect your vital interests or those of another natural person.

Betcris may share your personal information with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, data analytics, and customer support. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, or other governmental entities when required by law, court order, or to protect our legal rights, property, or safety, or the safety of others.
• Fraud Prevention and Sports Integrity Bodies: To prevent fraud, money laundering, and to maintain the integrity of sports, we may share information with relevant agencies and organizations.
• Affiliates and Group Companies: Your data may be shared with companies within the Betcris corporate group for operational, administrative, and analytical purposes, as well as to offer integrated services.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties for their marketing purposes.

Betcris is committed to protecting your personal information. We implement robust technical and organisational security measures designed to safeguard your data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it for their job functions, and they are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: Our systems are protected by firewalls and continuously monitored for potential security breaches.
• Regular Security Audits: We conduct regular security assessments and audits to identify and address vulnerabilities.
• Data Minimisation: We only collect and retain personal data that is necessary for the stated purposes.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security. You also play a role in protecting your data by choosing a strong password and keeping your login credentials confidential.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information. Betcris is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data. This right is not absolute and may be subject to legal and regulatory retention obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Betcris uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our Services, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Collect information about how visitors use our website, helping us understand user behaviour and improve site performance.
• Functionality Cookies: Remember your preferences and choices (e.g., language or region) to provide a more personalised experience.
• Targeting/Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain types of cookies may impact your ability to use some features of our Services. For more detailed information on how we use cookies and your choices, please refer to our dedicated Cookie Policy.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on the following criteria:

• Contractual Obligations: As long as you have an active account with Betcris or are using our Services.
• Legal and Regulatory Requirements: We are subject to various laws and regulations (e.g., AML, KYC, responsible gaming) that require us to retain certain data for specific periods, often ranging from five to ten years after account closure.
• Dispute Resolution: Data may be retained for longer periods if there is an ongoing dispute, investigation, or legal claim.
• Legitimate Business Interests: For purposes such as fraud prevention, security, and improving our Services, where such retention is justified and does not override your data protection rights.

Once the retention period expires, your personal data will be securely deleted or anonymised, making it impossible to identify you. We regularly review our data retention practices to ensure compliance with applicable laws.

Given the global nature of our operations, your personal information may be transferred to, stored in, and processed in countries outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. This includes transfers to our group companies and third-party service providers located internationally.

When transferring your data internationally, Betcris takes appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by relevant authorities (e.g., the European Commission).
• Implementing standard contractual clauses or other legally approved mechanisms for data transfers.
• Ensuring that recipients adhere to binding corporate rules or other approved certification mechanisms.

By using our Services, you acknowledge and agree to such international transfers of your personal information.

Betcris Services are strictly not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal information from children. If we become aware that a person under the legal gambling age has provided us with personal information, we will take immediate steps to delete such information and close the account.

If you believe that we might have any information from or about a child under the legal gambling age, please contact us immediately.

Betcris may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you through other means, such as email, if appropriate.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of Betcris Services after any changes indicates your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

• By Email: [email protected]
• By Post: [Please use our registered office address, which can be found on our website's About Us or Terms & Conditions page.]

We are committed to addressing your inquiries promptly and transparently.